Refund policy
We offer a 14-day returns policy. This means that you have 14 days from receipt of your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with all accessories included, and in its original packaging. You will also need your receipt or other proof of purchase.
Make sure items are returned to following address:
Stefan Scharf e.U.
Kirchengasse 2/E/4
2353 Guntramsdorf
Austria
If your return is accepted, you will receive confirmation by email; the cost of return postage and any associated fees are to be borne by the buyer. Items returned to us without a prior return request will not be accepted.
If you have any questions about returns, you can contact us at any time at support@stevesminis.com.
Damage and issues
Please check your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.
Exceptions / Items Not Eligible for Return
Certain items cannot be returned, such as bespoke items (e.g. special orders or personalised items). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch with us if you have any questions or concerns regarding a specific item.
Unfortunately, we cannot accept returns of vouchers.
Exchanges
Returning the item you have received is the quickest way to obtain the item you want. If the return is accepted, you can purchase the new item as a separate transaction.
European Union – 14-day withdrawal period
Notwithstanding this, you have the right to cancel or return your order within 14 days without giving a reason if the goods are being shipped to the European Union. As described above, the item must be in the same condition as when you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you as soon as we have received and checked your return, and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and credit the refund.
Refund of delivery charges in the event of cancellation
In the event of cancellation, we will refund the cost of standard delivery (the cheapest delivery option we offer). Any additional costs incurred due to an express or premium delivery option chosen by you will not be refunded.
You, as the customer, are responsible for the return postage costs.
The refund will be issued within 14 days of us receiving your cancellation notice – however, we may withhold the refund until we have received the goods back or you have provided proof of return.
You can initiate returns and cancellations via your customer account: